--- title: "Privacy Policy | Remote by Hand by 278labs" description: "Privacy policy of Remote by Hand, an Apple Watch and iPhone TV remote. The app collects no data and has no analytics, no cloud and no accounts." url: https://remotebyhand.278labs.co.uk/privacy/ language: en --- Remote by Hand · by [278labs](https://278labs.co.uk/) # Privacy Policy Effective date: October 18, 2026 [Contact the Developer](mailto:sapar@278labs.co.uk?subject=Remote%20by%20Hand%20Privacy%20Policy%20Inquiry) ## 1. Introduction This Privacy Policy describes how Remote by Hand (“the Application”, “we”, “us”) handles information when you use the Application on iPhone, iPad and Apple Watch. By downloading, installing or using the Application, you agree to the terms described in this Policy. ## 2. What the Application Accesses Local network. The Application asks for access to your local network, subject to your authorization through Apple’s system prompt, to find TVs on your Wi-Fi and to send them commands such as direction keys, OK, volume and power. It talks to your own TVs directly. The Application also uses Bonjour to see which TVs announce themselves on the network. Motion sensors. The Apple Watch app reads the watch’s motion sensors to recognise a lean of your wrist. The readings are processed on the watch while the app is on screen. They are not stored, not sent to the iPhone, and not sent to anyone else. HomeKit. If you allow it, the Application reads the names of the homes and accessories on your device, only to find a TV that is already in your Home so it can switch that TV on. It changes no other accessory. Siri. The Application offers voice commands through Apple’s App Intents and Shortcuts. Speech is handled by Apple under Apple’s own privacy practices; the Application receives only the command and its parameters, and the developer receives nothing. Watch and iPhone. The Apple Watch app and the iPhone app exchange commands and status over Apple’s WatchConnectivity, directly between your own devices. ## 3. What the Application Stores on Your Device To work, the Application remembers the TVs you add: a name, the network address and, where the TV provides it, its hardware address, so that a TV that is off can be switched on. It also keeps the credential that each TV issued when you paired: a certificate and private key for Android TV and Google TV, and a token for LG and Samsung TVs. Credentials are kept in the Keychain on your device. It also keeps your settings, for example the lean angle and hold time, and whether you have seen the introduction. A diagnostic log is kept in the iPhone app’s own storage. It records events such as connection state, the commands sent and their results, and may contain TV names and network addresses. It is limited in size and never leaves your device unless you choose to share it yourself, for example to send it to us with a support request. All of this is kept on your devices, is not sent to the developer, and is removed when you delete the Application. You can also forget a TV in the Application, which removes its credential. ## 4. Information We Do Not Collect The Application does not collect, transmit or have access to personal information. It makes no network requests to the developer or to any server of its own. It contains no third-party analytics, advertising, crash-reporting or tracking software development kit (SDK), requires no account, and does not track you across other companies’ apps or websites. ## 5. Third-Party Services The Application does not share information with third parties. Where it uses Apple system services (local network, Bonjour, HomeKit, Siri, Shortcuts and WatchConnectivity), those services are governed by Apple’s own privacy practices, available at [apple.com/legal/privacy](https://www.apple.com/legal/privacy/). Your TVs are controlled directly over your network; the TV’s own software and its maker’s services are governed by their own policies. This website uses Google Analytics to understand visitor traffic, only if you accept it in the notice shown on the page. Google Analytics may set cookies and collect information such as your IP address, browser type and the pages you visit. This is separate from the Application, which does not use Google Analytics or any other analytics. ## 6. Children’s Privacy The Application is not directed at children under the age of 13, and the developer does not knowingly collect information from children under 13. ## 7. Your Rights Because the developer does not collect or store personal data about you, there is no developer-held data to access, correct or delete. You keep full control of your TVs and of the permissions you grant. You can withdraw the local network, motion, HomeKit or Siri permission at any time in the system settings of your device. ## 8. GDPR: European Economic Area, United Kingdom and Switzerland For users in the European Economic Area, the United Kingdom or Switzerland: the Application does not act as a data controller or data processor for your personal data, because no such data is transmitted to or processed by the developer. The data subject rights in GDPR Articles 15–22 therefore have no developer-held data to apply to. No international transfer of personal data by the developer occurs. ## 9. CCPA/CPRA: California Residents For California residents: the developer does not sell or share your personal information, as those terms are defined under the California Consumer Privacy Act as amended by the California Privacy Rights Act, and has not done so in the preceding twelve months. No personal information is collected, so the rights to know, delete, correct or opt out have no developer-held data to apply to. ## 10. Changes to This Policy This Privacy Policy may be updated from time to time. Material changes will be reflected by an updated effective date at the top of this page. Continued use of the Application after a change constitutes acceptance of the revised Policy. ## 11. Contact Questions about this Privacy Policy may be sent to the developer at the address below. [Contact the Developer](mailto:sapar@278labs.co.uk?subject=Remote%20by%20Hand%20Privacy%20Policy%20Inquiry)